ANALISIS PROSEDUR PENERIMAAN KAS RAWAT INAP PADA RUMAH SAKIT ISLAM IBNU SINA PEKANBARU

Abstract

This study examines the cash receipt procedures at RSI Ibnu Sina using a triangulation approach. The hospital's financial administration system features distinct processes across its emergency department (IGD), outpatient clinic (poliklinik), inpatient admissions, cashier, pharmacy, and billing departments. These procedures facilitate structured and accurate recording of medical services and associated costs, promoting transparency in financial management and efficient billing processes for both general patients and those covered by health insurance. Despite these strengths, challenges include administrative errors during information handoffs between departments and potential delays in cash receipt processes, which can impact patient satisfaction. Recommendations focus on enhancing interdepartmental coordination, improving administrative oversight, and leveraging technology to optimize operational efficiency and patient care. Implementing these improvements aims to address existing challenges and strengthen the hospital's financial administration system for future enhancements.