Pelayanan Publik Dan Kinerja Pegawai Terhadap Kesadaran Adminduk Melalui Kalimasada Di Kelurahan Gebang Putih Surabaya

Abstract

This study aimed to find out the role of public services and employee performances in
increasing public awareness of population administration through the Population
Administration Aware Community Environment Program (KALIMASADA) in Gebang Putih
Village, Surabaya City. The public services and employee performances which assisted by the
KALIMASADA program are later on expected to increase awareness for the public who do
not yet know about the importance of population administration. This research was a
qualitative research with a descriptive approach applied data collection techniques through
interviews, observation and documentation. The data analysis techniques used reduction,
data presentation and conclusion. The results of the study showed that the role of public
servants and employee performance in increasing public awareness of population
administration (adminduk) has been well implemented. However, there are several things
that must be improved, such as supporting infrastructure so that services run optimally, then
the efforts to improve the quality of human resources (HR) in the Gebang Putih Village are
expected to be involved in training to expedite the service process. With the KALIMASADA
program, population document management activities in the Gebang Putih sub-district have
increased in order to be more responsive in giving service and increasing the public interest
in managing administrative documents.