Pengaruh Kualitas Pelayanan Terhadap Kinerja Pegawai Dan Iklim Organisasi Sebagai Variabel Intervening (Studi Pada Bank Syariah Indonesia) Kota Metro

Shelva Olyvia Putri Solikhin; Dharmawan; Ana Septiani

doi:10.24127/diversifikasi.v5i2.4687

Shelva Olyvia Putri Solikhin Universitas Muhamadiah Metro
Dharmawan Universitas Muhamadiah Metro
Ana Septiani Universitas Muhammadiyah Metro

DOI: https://doi.org/10.24127/diversifikasi.v5i2.4687

Keywords: Service Quality, Employee Performance Organizational Climate

Abstract

This research aims to determine the influence of service quality on employee performance and organizational climate as an intervening variable at the Indonesian Sharia Bank in Metro City. This research is quantitative, where quantitative research is research that uses types of data that can be measured or calculated directly through measuring research variables using numbers. The data analysis technique used is path analysis, which is a method used in causal models that have been formulated by researchers based on scientific substance, namely the theoretical basis and experience of researchers. The research results show that service quality (ξ1) has a direct effect on performance (η2) at Bank Syariah Indonesia Metro City. Service quality (ξ1) has a direct effect on the Organizational Climate (η1) at Bank Syariah Indonesia Metro City Organizational Climate (η1) has a direct effect on Performance (η2) at Bank Syariah Indonesia Metro City