Optimalisasi Green Human Resource Management Dalam Meningkatkan Kinerja Pengelolaan Bisnis Perhotelan (Sebuah Studi Literature)
Abstract
Tourism plays an essential role in empowering the regional economy. Along with its development, tourism encourages the growth of tourism-supporting industries. The hospitality business is one of the sectors supporting sustainable tourism. However, this sector is a contributor to problems related to environmental waste. This situation confirms that management needs to implement sustainable management through capacity building that cares about the environment. Implementing Green Human Resource Management is one of the efforts that can be made. The Green Human Resource Management strategy is an effort to maximize the potential of human resources. This strategy is interpreted as a step in managing human resources towards a green work climate and competency. This study aims to see the implementation of Green Human Resource Management in supporting improving the quality of hotel business performance. This study used a qualitative research design through a literature review that was selected according to predetermined conditions. The results of this study confirm that the application of Green Human Resource Management can improve the quality of human resources. Several steps that can be used include (1) recruitment and selection, (2) training and empowerment, (3) performance appraisal, and (4) attention and compensation
References
Abbas, Z., Smaliukienė, R., Zámečník, R., Kalsoom, G., & Cera, E. (2023). How does green HRM influence environmental and social sustainability in hotels? Problems and Perspectives in Management, 21(1), 253–263. Scopus. https://doi.org/10.21511/ppm.21(1).2023.22
Aboramadan, M. (2022). The effect of green HRM on employee green behaviors in higher education: The mediating mechanism of green work engagement. International Journal of Organizational Analysis, 30(1), 7–23. https://doi.org/10.1108/IJOA-05-2020-2190
Aboramadan, M., & Karatepe, O. M. (2021). Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes. International Journal of Contemporary Hospitality Management, 33(10), 3199–3222. Scopus. https://doi.org/10.1108/IJCHM-12-2020-1440
Aboul-Dahab, S. A.-E., & Saied, B. (2021). The influence of green human resources practices on sustainable performance in the Egyptian hotels. International Journal of Customer Relationship Marketing and Management, 12(4), 1–16. Scopus. https://doi.org/10.4018/IJCRMM.2021100101
Abualigah, A., Koburtay, T., Bourini, I., Badar, K., & Gerged, A. M. (2022). Towards sustainable development in the hospitality sector: Does green human resource management stimulate green creativity? A moderated mediation model. Business Strategy and the Environment. Scopus. https://doi.org/10.1002/bse.3296
Adeyefa, A. E., Adedipe, A., Adebayo, I. N., & Adesuyan, A. J. (2023). Influence of Green Human Resource Management Practices on Employee Retention in the Hotel Industry. African Journal of Hospitality, Tourism and Leisure, 12(1), 114–130. Scopus. https://doi.org/10.46222/ajhtl.19770720.357
Ahmed, M., Guo, Q., Qureshi, M. A., Raza, S. A., Khan, K. A., & Salam, J. (2021). Do green HR practices enhance green motivation and proactive environmental management maturity in hotel industry? International Journal of Hospitality Management, 94. Scopus. https://doi.org/10.1016/j.ijhm.2020.102852
Albashiti, B., Hamid, Z., & Aboramadan, M. (2021). Fire in the belly: The impact of despotic leadership on employees work-related outcomes in the hospitality setting. International Journal of Contemporary Hospitality Management, 33(10), 3564–3584. https://doi.org/10.1108/IJCHM-03-2021-0394
Al-Hawari, M. A., Quratulain, S., & Melhem, S. B. (2021). How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices. Journal of Cleaner Production, 310. Scopus. https://doi.org/10.1016/j.jclepro.2021.127598
Alipour, N., Nazari-Shirkouhi, S., Sangari, M. S., & Vandchali, H. R. (2022). Lean, agile, resilient, and green human resource management: The impact on organizational innovation and organizational performance. Environmental Science and Pollution Research, 29(55), 82812–82826. Scopus. https://doi.org/10.1007/s11356-022-21576-1
Al‐Msallam, S. (2020). The impact of tourists’ emotions on satisfaction and destination loyalty – an integrative moderated mediation model: Tourists’ experience in Switzerland. Journal of Hospitality and Tourism Insights, 3(5), 509–528. https://doi.org/10.1108/JHTI-11-2019-0126
Alola, U. V., Cop, S., & Tarkang, M. E. (2022). Green training an effective strategy for a cleaner environment: Study on hotel employees. Journal of Public Affairs, 22(3). Scopus. https://doi.org/10.1002/pa.2489
Alreahi, M., Bujdosó, Z., Kabil, M., Akaak, A., Benkó, K. F., Setioningtyas, W. P., & Dávid, L. D. (2023). Green Human Resources Management in the Hotel Industry: A Systematic Review. Sustainability (Switzerland), 15(1). Scopus. https://doi.org/10.3390/su15010099
Alyahya, M., Aliedan, M., Agag, G., & Abdelmoety, Z. H. (2023). The Antecedents of Hotels’ Green Creativity: The Role of Green HRM, Environmentally Specific Servant Leadership, and Psychological Green Climate. Sustainability (Switzerland), 15(3). Scopus. https://doi.org/10.3390/su15032629
Aman, T., Shah, M., Jamal, H., Khan, Y., Arif, M., & Noor, R. (2021). A cross sectional analysis of tourism development and social development. Journal of Environmental Management and Tourism, 12(2), 487–494. Scopus. https://doi.org/10.14505//jemt.12.2(50).16
Amaratunga, D., Baldry, D., Sarshar, M., & Newton, R. (2002). Quantitative and qualitative research in the built environment: Application of ``mixed’’ research approach. Work Study, 52 Number, 17–31.
Arasli, H., Nergiz, A., Yesiltas, M., & Gunay, T. (2020). Human resource management practices and service provider commitment of green hotel service providers: Mediating role of resilience and work engagement. Sustainability (Switzerland), 12(21), 1–22. Scopus. https://doi.org/10.3390/su12219187
Bani-Melhem, S., Al-Hawari, M. A., & Mohd. Shamsudin, F. (2022). Green innovation performance: A multi-level analysis in the hotel sector. Journal of Sustainable Tourism, 30(8), 1878–1896. Scopus. https://doi.org/10.1080/09669582.2021.1991935
Bell, C., & Ruhanen, L. (2016). The diffusion and adoption of eco-innovations amongst tourism businesses: The role of the social system. Tourism Recreation Research, 41(3), 291–301. Scopus. https://doi.org/10.1080/02508281.2016.1207881
Bhatti, M. A., Alyahya, M., Juhari, A. S., & Alshiha, A. A. (2022). Green HRM Practices and Employee Satisfaction in the Hotel Industry of Saudi Arabia. International Journal of Operations and Quantitative Management, 28(1), 100–120. Scopus. https://doi.org/10.46970/2022.28.1.6
Bowie, D. (2016). Pure diffusion? The great English hotel charges debate in The Times, 1853. Business History, 58(2), 159–178. https://doi.org/10.1080/00076791.2015.1039521
Brackley, J., Tuck, P., & Exworthy, M. (2021). Public health interventions in English local authorities: Constructing the facts, (re)imagining the future. Accounting, Auditing & Accountability Journal, 34(7), 1664–1691. https://doi.org/10.1108/AAAJ-11-2019-4278
Choy, M., Cheng, J., & Yu, K. (2021). Evaluating the environmental sustainability strategies of the housekeeping department: The case of an international hotel chain in Hong Kong, China. Tourism Critiques: Practice and Theory, 2(1), 115–132. https://doi.org/10.1108/TRC-01-2021-0001
Chudziński, P., Cyfert, S., Dyduch, W., & Zastempowski, M. (2022). Leadership decisions for company: Evidence from organizations in Poland during the first Covid-19 lockdown. Journal of Organizational Change Management, 35(8), 79–102. https://doi.org/10.1108/JOCM-09-2021-0289
Cop, S., Alola, U. V., & Alola, A. A. (2020). Perceived behavioral control as a mediator of hotels’ green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice. Business Strategy and the Environment, 29(8), 3495–3508. Scopus. https://doi.org/10.1002/bse.2592
Cruz-Milán, O. (2022). Hotels’ marketing mix responses at insecurity-stricken destinations: A study in the US–Mexico border. International Hospitality Review, 36(1), 131–155. https://doi.org/10.1108/IHR-09-2020-0054
Darban, G., Karatepe, O. M., & Rezapouraghdam, H. (2022). Does work engagement mediate the impact of green human resource management on absenteeism and green recovery performance? Employee Relations, 44(5), 1092–1108. Scopus. https://doi.org/10.1108/ER-05-2021-0215
Darus, F., Mohd Zuki, H. I., & Yusoff, H. (2019). The path to sustainability: {Understanding} organisations’ environmental initiatives and climate change in an emerging economy. European Journal of Management and Business Economics, 29(1), 84–96. https://doi.org/10.1108/EJMBE-06-2019-0099
Darvishmotevali, M., & Altinay, L. (2022). Green HRM, environmental awareness and green behaviors: The moderating role of servant leadership. Tourism Management, 88. Scopus. https://doi.org/10.1016/j.tourman.2021.104401
Demil, B., & Lecocq, X. (2010). Business model evolution: In search of dynamic consistency. Long Range Planning, 43(2–3), 227–246. https://doi.org/10.1016/j.lrp.2010.02.004
El Baroudi, S., Cai, W., Khapova, S. N., & Jiang, Y. (2023). Green human resource management and team performance in hotels: The role of green team behaviors. International Journal of Hospitality Management, 110. Scopus. https://doi.org/10.1016/j.ijhm.2023.103436
Elshaer, I. A., Azazz, A. M. S., & Fayyad, S. (2023). Green Human Resources and Innovative Performance in Small- and Medium-Sized Tourism Enterprises: A Mediation Model Using PLS-SEM Data Analysis. Mathematics, 11(3). Scopus. https://doi.org/10.3390/math11030711
Elshaer, I. A., Sobaih, A. E. E., Aliedan, M., & Azzaz, A. M. S. (2021). The effect of green human resource management on environmental performance in small tourism enterprises: Mediating role of pro-environmental behaviors. Sustainability (Switzerland), 13(4), 1–17. Scopus. https://doi.org/10.3390/su13041956
Emmanuel, A. A., Mansor, Z. D., MohD Rasdi, R. B., & Abdullah, A. R. (2020). Conceptual viewpoint on the needs for creating green human resource management practices awareness of hotel industry in Nigeria; issues and challenges. International Journal of Management, 11(4), 295–304. Scopus. https://doi.org/10.34218/IJM.11.4.2020.030
Farooq, R., Zhang, Z., Talwar, S., & Dhir, A. (2022). Do green human resource management and self-efficacy facilitate green creativity? A study of luxury hotels and resorts. Journal of Sustainable Tourism, 30(4), 824–845. Scopus. https://doi.org/10.1080/09669582.2021.1891239
Fatmawati, I., & Sulistyo, A. (2022). Peningkatan Daya Saing Objek Wisata Berbasis Masyarakat melalui Strategi Digital Marketing. Jurnal Pengabdian dan Pemberdayaan Masyarakat, Volume 6 No. 2, 383–391. https://doi.org/10.30595/jppm.v6i2.12400
Fenitra, R. M., TANTI, H., GANCAR, C. P., & INDRIANAWATI, U. (2021). Understanding younger tourist’ intention toward environmentally responsible behavior. Geojournal of Tourism and Geosites, 36, 646–653. Scopus. https://doi.org/10.30892/GTG.362SPL12-694
Fernandes, A. A. R., & Solimun, S. (2018). The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty. Journal of Management Development, 37(1), 76–87. https://doi.org/10.1108/JMD-12-2016-0315
Filimonau, V., & Tochukwu, C. O. (2020). Exploring managerial approaches to mitigating solid waste in hotels of Lagos, Nigeria. Journal of Cleaner Production, 270. Scopus. https://doi.org/10.1016/j.jclepro.2020.122410
Galvão, G. D. A., Homrich, A. S., Geissdoerfer, M., Evans, S., Ferrer, P. S. scoleze, & Carvalho, M. M. (2020). Towards a value stream perspective of circular business models. Resources, Conservation and Recycling, 162, 105060. https://doi.org/10.1016/j.resconrec.2020.105060
Giantari, I. G. A. K., & Sukaatmadja, I. P. G. (2021). Effects of environmental orientation, green marketing mix and social capital on the competitive advantage of real estate developers in Bali. Property Management. https://doi.org/10.1108/PM-01-2020-0005
Gulati, S. (2022). Social and sustainable: Exploring social media use for promoting sustainable behaviour and demand amongst Indian tourists. International Hospitality Review, 36(2), 373–393. https://doi.org/10.1108/IHR-12-2020-0072
Haldorai, K., Kim, W. G., & Garcia, R. L. F. (2022). Top management green commitment and green intellectual capital as enablers of hotel environmental performance: The mediating role of green human resource management. Tourism Management, 88. Scopus. https://doi.org/10.1016/j.tourman.2021.104431
Haque, Md. N., Saroar, M., Fattah, Md. A., & Morshed, S. R. (2020). Public-Private Partnership for achieving sustainable development goals: A case study of Khulna, Bangladesh. Public Administration and Policy, 23(3), 283–298. https://doi.org/10.1108/PAP-04-2020-0023
He, J., Morrison, A. M., & Zhang, H. (2021). Being sustainable: The three-way interactive effects of CSR, green human resource management, and responsible leadership on employee green behavior and task performance. Corporate Social Responsibility and Environmental Management, 28(3), 1043–1054. Scopus. https://doi.org/10.1002/csr.2104
Holden, E., Linnerud, K., Banister, D., Schwanitz, V. J., & Wierling, A. (2018). The Imperatives of Sustainable Development: Needs, Justice, Limits (p. 263).
Hosseini, E., Saeida Ardekani, S., Sabokro, M., & Salamzadeh, A. (2022). The study of knowledge employee voice among the knowledge-based companies: The case of an emerging economy. Revista de Gestão, 29(2), 117–138. https://doi.org/10.1108/REGE-03-2021-0037
Iftikar, T., Hussain, S., Malik, M. I., Hyder, S., Kaleem, M., & Saqib, A. (2022). Green human resource management and pro-environmental behaviour nexus with the lens of AMO theory. Cogent Business and Management, 9(1). Scopus. https://doi.org/10.1080/23311975.2022.2124603
Iftikhar, U., Zaman, K., Rehmani, M., Ghias, W., & Islam, T. (2021). Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership. Frontiers in Psychology, 12. Scopus. https://doi.org/10.3389/fpsyg.2021.710050
Irani, F., Kiliç, H., & Adeshola, I. (2022). Impact of green human resource management practices on the environmental performance of green hotels. Journal of Hospitality Marketing and Management, 31(5), 570–600. Scopus. https://doi.org/10.1080/19368623.2022.2022554
Islam, M. A., Jantan, A. H., Yusoff, Y. M., Chong, C. W., & Hossain, M. S. (2020). Green Human Resource Management (GHRM) Practices and Millennial Employees’ Turnover Intentions in Tourism Industry in Malaysia: Moderating Role of Work Environment. Global Business Review. Scopus. https://doi.org/10.1177/0972150920907000
Ismail, H., & Hanafiah, M. M. (2020). A review of sustainable e-waste generation and management: Present and future perspectives. Journal of Environmental Management, 264, 110495. https://doi.org/10.1016/j.jenvman.2020.110495
Judeh, M., & Khader, J. (2023). Green Training and Development and Job Delight as Determinants of Green Employee Behavior and Employee Retention: An Empirical Study on Hotels and Tourism Corporations. International Journal of Sustainable Development and Planning, 18(1), 221–228. Scopus. https://doi.org/10.18280/ijsdp.180123
Kara, E., Akbaba, M., Yakut, E., Çetinel, M. H., & Pasli, M. M. (2023). The Mediating Effect of Green Human Resources Management on the Relationship between Organizational Sustainability and Innovative Behavior: An Application in Turkey. Sustainability (Switzerland), 15(3). Scopus. https://doi.org/10.3390/su15032068
Khalil, N., Che Abdullah, S. N., Haron, S. N., & Hamid, M. Y. (2022). A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact. Journal of Facilities Management. Scopus. https://doi.org/10.1108/JFM-03-2022-0025
Lindberg, M., Wikberg Nilsson, Å., Segerstedt, E., Hidman, E., Nilsson, K. L., Karlberg, H., & Balogh, J. (2020). Co-creative place innovation in an arctic town. Journal of Place Management and Development, 13(4), 447–463. https://doi.org/10.1108/JPMD-02-2019-0009
Meng, J., Murad, M., Li, C., Bakhtawar, A., & Ashraf, S. F. (2023). Green Lifestyle: A Tie between Green Human Resource Management Practices and Green Organizational Citizenship Behavior. Sustainability (Switzerland), 15(1). Scopus. https://doi.org/10.3390/su15010044
Mohanty, S., Mishra, S., & Mohanty, A. (2021). Green human resource management: A review of integration of environment and hrm practices in hotel industry. Journal of Environmental Management and Tourism, 12(6), 1572–1575. Scopus. https://doi.org/10.14505/jemt.v12.6(54).13
Moin, M. F., Omar, M. K., Wei, F., Rasheed, M. I., & Hameed, Z. (2021). Green HRM and psychological safety: How transformational leadership drives follower’s job satisfaction. Current Issues in Tourism, 24(16), 2269–2277. Scopus. https://doi.org/10.1080/13683500.2020.1829569
Mont, O., Palgan, Y. V., Bradley, K., & Zvolska, L. (2020). A decade of the sharing economy: Concepts, users, business and governance perspectives. Journal of Cleaner Production, 269, 122215. https://doi.org/10.1016/j.jclepro.2020.122215
Muisyo, P. K., Su, Q., Hashmi, H. B. A., Ho, T. H., & Julius, M. M. (2022). The role of green HRM in driving hotels’ green creativity. International Journal of Contemporary Hospitality Management, 34(4), 1331–1352. Scopus. https://doi.org/10.1108/IJCHM-07-2021-0833
Munawar, S., Yousaf, D. H. Q., Ahmed, M., & Rehman, D. S. (2022). Effects of green human resource management on green innovation through green human capital, environmental knowledge, and managerial environmental concern. Journal of Hospitality and Tourism Management, 52, 141–150. Scopus. https://doi.org/10.1016/j.jhtm.2022.06.009
Navarrete, S. D. S., Borini, F. M., & Avrichir, I. (2020). Environmental upgrading and the United Nations Sustainable Development Goals. Journal of Cleaner Production, 264, 121563. https://doi.org/10.1016/j.jclepro.2020.121563
Nave, A., do Paço, A., & Duarte, P. (2021). A systematic literature review on sustainability in the wine tourism industry: Insights and perspectives. International Journal of Wine Business Research. https://doi.org/10.1108/IJWBR-09-2020-0046
Nelson, K. M., Partelow, S., Stäbler, M., Graci, S., & Fujitani, M. (2021). Tourist willingness to pay for local green hotel certification. PLoS ONE, 16(2 February). Scopus. https://doi.org/10.1371/journal.pone.0245953
Nisar, Q. A., Haider, S., Ali, F., Gill, S. S., & Waqas, A. (2022). The Role of Green HRM on Environmental Performance of Hotels: Mediating Effect of Green Self-Efficacy & Employee Green Behaviors. Journal of Quality Assurance in Hospitality and Tourism. Scopus. https://doi.org/10.1080/1528008X.2022.2109235
Nuryakin, & Priyo, J. S. (2018). Service quality, trust and customer loyalty: The role of customer satisfaction at the hotel services industry in Indonesia. Quality - Access to Success, 19(166), 50–55. Scopus.
Osolase, E. H., Rasdi, R. M., & Mansor, Z. D. (2023). Developing Awareness of Green Human Resource Development Practices in the Hotel Industry. Advances in Developing Human Resources. Scopus. https://doi.org/10.1177/15234223231155503
Pham, N. T., Chiappetta Jabbour, C. J., Vo-Thanh, T., Huynh, T. L. D., & Santos, C. (2023). Greening hotels: Does motivating hotel employees promote in-role green performance? The role of culture. Journal of Sustainable Tourism, 31(4), 951–970. Scopus. https://doi.org/10.1080/09669582.2020.1863972
Qadri, S. U., Bilal, M. A., Li, M., Ma, Z., Qadri, S., Ye, C., & Rauf, F. (2022). Work Environment as a Moderator Linking Green Human Resources Management Strategies with Turnover Intention of Millennials: A Study of Malaysian Hotel Industry. Sustainability (Switzerland), 14(12). Scopus. https://doi.org/10.3390/su14127401
Raza, S. A., & Khan, K. A. (2022). Impact of green human resource practices on hotel environmental performance: The moderating effect of environmental knowledge and individual green values. International Journal of Contemporary Hospitality Management, 34(6), 2154–2175. Scopus. https://doi.org/10.1108/IJCHM-05-2021-0553
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2019). Diffusion of innovations (p. 415).
Salama, W. M. E., & Mansour, H. (2022). The Impact of Covid-19 Pandemic on Green Hotel Management. African Journal of Hospitality, Tourism and Leisure, 11(2), 440–456. Scopus. https://doi.org/10.46222/ajhtl.19770720.235
Salama, W., Nor El Deen, M., Albakhit, A., & Zaki, K. (2022). Understanding the Connection between Sustainable Human Resource Management and the Hotel Business Outcomes: Evidence from the Green-Certified Hotels of Egypt. Sustainability (Switzerland), 14(9). Scopus. https://doi.org/10.3390/su14095647
Shrivastava, P., Stafford Smith, M., O’Brien, K., & Zsolnai, L. (2020). Transforming Sustainability Science to Generate Positive Social and Environmental Change Globally. One Earth, 2(4), 329–340. https://doi.org/10.1016/j.oneear.2020.04.010
Srivastava, S., & Dhiman, N. (2022). Does Green HRM Practices Infuse Green Behaviour Among Hotel Employees? The Mediating Role of Psychological Green Climate. Vision. Scopus. https://doi.org/10.1177/09722629221129759
Suhartapa, & Sulistyo, A. (2021). Pengaruh Persepsi dan Motivasi Wisatawan Terhadap Minat Kunjung Ulang di Pantai Baru Yogyakarta. Jurnal Pariwisata dan Budaya, Universitas Bina Sarana Informatika, 12(2), 115–122. https://doi.org/10.31294/khi.v12i2.10579
Sulistyo, A. (2021). Sme’s Strategy in Creating Sustainable Business During Covid-19 Towards the New Normal Era Based on Marketing Mix Perspective: Proceedings of the International Conference on Health and Medical Sciences (AHMS 2020). International Conference on Health and Medical Sciences (AHMS 2020), Yogyakarta, Indonesia. https://doi.org/10.2991/ahsr.k.210127.044
Sun, H., Samad, S., Rehman, S. U., & Usman, M. (2022). Clean and green: The relevance of hotels’ website quality and environmental management initiatives for green customer loyalty. British Food Journal, 124(12), 4266–4285. Scopus. https://doi.org/10.1108/BFJ-09-2021-1002
Úbeda-García, M., Marco-Lajara, B., Zaragoza-Sáez, P. C., Manresa-Marhuenda, E., & Poveda-Pareja, E. (2022). Green ambidexterity and environmental performance: The role of green human resources. Corporate Social Responsibility and Environmental Management, 29(1), 32–45. Scopus. https://doi.org/10.1002/csr.2171
Ulvenblad, P. ola, Ulvenblad, P., & Tell, J. (2019). An overview of sustainable business models for innovation in Swedish agri-food production. Journal of Integrative Environmental Sciences, 16(1), 1–22. https://doi.org/10.1080/1943815X.2018.1554590
Upward, A., & Jones, P. (2016). An Ontology for Strongly Sustainable Business Models: Defining an Enterprise Framework Compatible With Natural and Social Science. Organization and Environment, 29(1), 97–123. https://doi.org/10.1177/1086026615592933
Xiang, Y. (2022). YouTube and the protocological control of platform organisations. Qualitative Research in Accounting & Management, 19(3), 348–372. https://doi.org/10.1108/QRAM-04-2021-0060
Yeşiltaş, M., Gürlek, M., & Kenar, G. (2022). Organizational green culture and green employee behavior: Differences between green and non-green hotels. Journal of Cleaner Production, 343. Scopus. https://doi.org/10.1016/j.jclepro.2022.131051
Yudiandri, T. E., & Sulistyo, A. (2022). Excellent And Sustainable Tourism Management Through The Baldrige Criteria: Case Study: Mangunan Orchard Tourism Attraction. Journal of Research on Business and Tourism, Volume 2 No. 2, 78–94. https://doi.org/10.37535/104002220221
Yusoff, Y. M., Nejati, M., Kee, D. M. H., & Amran, A. (2020). Linking Green Human Resource Management Practices to Environmental Performance in Hotel Industry. Global Business Review, 21(3), 663–680. Scopus. https://doi.org/10.1177/0972150918779294





1.png)


