About the Journal

About the Journal

The Journal of Hospital Administration and Excellent Health Service is an open-access scholarly journal published by Universitas Muhammadiyah Metro. It provides a platform for disseminating research findings, advancing knowledge, and sharing innovations in hospital administration and healthcare services. The journal brings together perspectives from academics, researchers, practitioners, hospital administrators, and policymakers to promote high-quality, effective, efficient, accountable, and patient-centered healthcare management.

The journal publishes original research articles, literature reviews, conceptual papers, theoretical applications, critical analyses, and evaluations of innovations and management practices in hospitals. Contributions address evidence-based decision-making, organizational performance, resource management, digital transformation, healthcare quality, and patient safety.

A distinctive feature of the journal is its emphasis on service excellence as a guiding principle in hospital administration and management. This encompasses the management of systems, resources, organizational culture, communication, and technology to deliver responsive, compassionate, professional, inclusive, safe, and coordinated services for patients and their families.

In alignment with the academic direction of the Undergraduate Program in Hospital Administration at Universitas Muhammadiyah Metro, the journal also welcomes studies that integrate Islamic and Muhammadiyah values, prophetic values and professional ethics, and local wisdom into hospital management. These perspectives seek to strengthen honesty, trustworthiness, accountability, fairness, respectful communication, and societal well-being in healthcare administration and service delivery.

The Journal of Hospital Administration and Excellent Health Service is published twice a year, in January and July.

Focus

The journal focuses on advancing hospital administration scholarship and practice to achieve excellence in healthcare services through professional governance, evidence-based decision-making, quality improvement and patient safety, innovation and digital transformation, and the application of prophetic values and professional ethics.

Scope

The journal welcomes contributions in the following areas:

  1. Hospital Administration, Governance, and Policy
    Hospital administration, strategic planning, organizational governance, health policy, referral systems, healthcare law and ethics, administrative controls, and hospital performance evaluation.

  2. Service Excellence and Patient Experience
    Service excellence, patient-centered services, hospitality in healthcare, patient satisfaction and experience, service accessibility, complaint management, customer service, healthcare communication, marketing, and hospital public relations.

  3. Quality Management, Patient Safety, and Risk Management
    Quality assurance and improvement, healthcare performance indicators, patient safety culture, incident reporting and learning, risk management, accreditation, and the evaluation of service improvement initiatives.

  4. Human Resource Management and Hospital Leadership
    Workforce planning, workload analysis, staff competencies, employee motivation and performance, leadership, organizational behavior, workplace culture, interprofessional collaboration, and professional development.

  5. Health Economics, Financial Management, and Healthcare Financing
    Health economics, accounting and cost analysis, budgeting, hospital financial management, health insurance, claims administration, financing efficiency, and the financial sustainability of healthcare services.

  6. Hospital Operations and Resource Management
    Service workflows, waiting times and queue management, the administration of pharmacy and medical records services, medical and nonmedical logistics, support services, asset management, facilities management, and hospital space planning.

  7. Information Systems, Data Analytics, and Digital Transformation
    Hospital management information systems, electronic medical records, interoperability, data governance and security, business intelligence, management dashboards and data visualization, digital hospital services, and the evaluation of technology acceptance and use in hospital administration.

  8. Entrepreneurship and Healthcare Service Innovation
    Healthcare business models, feasibility studies, service development, design thinking, project management, change management, and the evaluation of innovations intended to improve service quality and efficiency.

  9. Prophetic Values, Professional Ethics, and the Integration of Islamic Values into Hospital Administration
    The application of siddiq (truthfulness), amanah (trustworthiness), tabligh (responsible communication), and fathanah (wisdom and competence); ethical leadership and governance; the integration of Islamic and Muhammadiyah values; social responsibility; and compassionate, equitable healthcare that respects diversity. Studies of local wisdom, including Sakai Sambayan and Nengah Nyappur, are also welcome when connected to organizational culture and service excellence.

  10. Sustainability and Hospital–Community Relations
    Green hospitals, environmental and waste management from a managerial perspective, occupational health and safety, hospital-based health promotion, partnerships, community empowerment, and continuity of care.

Submissions across these areas should demonstrate a clear contribution to healthcare administration, management, policy, or service improvement. Clinical studies may be considered when they directly address managerial issues, healthcare quality, patient safety, or service delivery.