1. Scope

Complaints may concern the editorial process, delays, the conduct of editors or reviewers, published content, or the journal’s policies. Appeals against editorial decisions follow the Appeals page in the Peer Review section.

2. How to Complain

Send a written complaint to [email protected] with the subject line “Complaint”, stating the manuscript ID or article, the nature of the complaint, and the outcome sought.

3. Handling

• Acknowledgment of receipt within 7 working days
• Investigation by a person not directly involved in the matter
• Written response normally within 30 days

If the complainant remains unsatisfied, the complaint may be escalated to the Head of the PAI Study Program, Universitas Muhammadiyah Metro. Complainants may also refer the matter to COPE where applicable.